Our commitment to quality shapes every aspect of care at CAREWELL – from personalised care and continuous health monitoring to clearly defined care processes, the ongoing development of our team, and close collaboration with doctors, therapists and families. Together, these elements create the foundation for safe, compassionate and dignified care.
& Personalised Care
Every resident receives personalised care tailored to their individual needs, daily routines and health condition. Based on Swiss quality standards, we combine professional expertise with genuine personal attention to provide safe, dignified and compassionate care.
- Personalised Care & Support Planning
- 1:1 Care Based on Individual Needs
- Swiss Quality & Care Standards
- Person-Centred Care Processes
- Care Documentation & Planning
& Risk Management
The safety and wellbeing of our residents are at the heart of everything we do. Through proactive health monitoring, professional medication management, and clearly defined risk, safety and emergency procedures, we provide a safe and supportive living environment with reliable, high-quality care available around the clock. A defined emergency response system enables a response within a maximum of two minutes when immediate assistance is required.
- 24/7 Care & Support in a Safe and Supportive Living Environment
- Continuous Health Monitoring
- Hygiene, Infection Prevention & Preventive Care Measures
- Professional Medication Management
- Structured Risk, Safety & Emergency Procedures
& Continuous Improvement
High-quality care is not a one-time achievement but an ongoing commitment. Regular health and care assessments, continuous quality reviews, and the ongoing improvement of our care processes help ensure that our Swiss quality standards are consistently maintained and continuously enhanced.
- Regular Health & Care Assessments
- Continuous Quality Reviews
- Ongoing Improvement of Care Processes
- Continuous Quality Assurance
Development
Highly qualified and dedicated care professionals are the foundation of high-quality care. That is why we invest in continuous education, training and professional development, ensuring our team’s knowledge and skills continue to grow. This enables us to consistently apply current best practices and Swiss quality standards in the daily care and support of our residents.
- Continuous Education & Training
- Professional Skills & Competency Development
- Practical, Hands-On Training
- Knowledge Sharing & Best Practices
& Quality of Life
Quality of life is about more than excellent medical care. Through personalised therapies, meaningful daily activities and targeted preventive programmes, we promote health, independence and overall wellbeing—helping every resident enjoy a fulfilling and as independent a life as possible.
- Personalised Health & Wellbeing Programmes
- Therapeutic Services & Health Promotion
- Meaningful Daily Activities & Engagement
- Maintaining Independence & Preventive Care
Medical Network & Healthcare Partnerships
Working Together for Safety & Quality
Our Medical Network
Our established medical network provides residents with timely access to medical specialists, advanced diagnostics and specialised treatments. Close collaboration with carefully selected hospitals and healthcare providers throughout Phuket ensures coordinated, continuous care whenever additional medical support is required – providing reassurance for both residents and their families.
Our Quality Features
Partner Network
European Award for Best Practices 2020
CAREWELL SERVICE CO., LTD., was awarded the European Award for Best Practices 2020 in the Platinum Category by the European Society for Quality Research (ESQR), in recognition of its best practices and achievements in quality management.
Quality Achievements Award 2017
CAREWELL SERVICE CO., LTD., received the ESQR’s Quality Achievements Award 2017 in the Gold Category, in recognition of its outstanding commitment and achievements in quality management.
Best Medical Practice 2016
Anita Somaini-Eggenschwiler, Director of CAREWELL SERVICE CO., LTD., was recommended by the European Medical Association (EMA) in Brussels in 2016 as a reliable healthcare provider and included in the official “Best Medical Practice” register of the EMA and EBA.
Ministry of Public Health Thailand
The official nursing home licence issued by the Ministry of Public Health, Thailand, authorises CAREWELL to operate as a licensed nursing home. Regular licence renewals confirm continued compliance with legal requirements and recognised quality standards.
Professional expertise with Swiss foundations
Hsu Myat Pwint holds a Bachelor’s degree in Physiotherapy from the University of Medical Technology in Mandalay and has completed additional professional training in physiotherapy. Through individually tailored therapy, she supports residents in maintaining and improving mobility, movement and independence.
Areas of Expertise
- Physiotherapy
- Mobility & Movement
- Rehabilitation
- Strength & Balance
- Fall Prevention
Nongluck Wongviwatchai
Nongluck Wongviwatchai has extensive professional training in massage and body therapy. Her internationally recognised qualifications include Holistic Massage and Aromatherapy, complemented by further training in Thai Massage and Manual Lymphatic Drainage. She is also officially registered with Thailand’s Ministry of Public Health.
Areas of Expertise
- Holistic Massage
- Aromatherapy
- Thai Massage
- Manual Lymphatic Drainage
The official nursing home licence issued by the Ministry of Public Health, Thailand, authorises CAREWELL to operate as a licensed nursing home. Regular licence renewals confirm continued compliance with legal requirements and recognised quality standards.
