Privacy Policy
Data Controller
The data controller responsible for processing personal data through this website is:
Sino Rawai
25/101 Moo 1, Soi Sowsod
T. Rawai, A. Muang
Phuket 83130, Thailand
Phone: +66 (0) 8 2717 9275
Fax: +66 (0) 7 6388 118
Email: info@carewell-service.com
CAREWELL-SERVICE CO., LTD. (“Carewell”, “we”, “us”, or “our”) operates this website and is responsible for the collection and processing of personal data through it.
For questions concerning privacy or the processing of your personal data, please contact us using the email address above.
Personal data is processed in accordance with applicable Thai data protection laws, including Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).
Data Processing
Server-Log Files
When you visit our website, certain technical information may be automatically collected by the website server or hosting provider. This may include:
- IP address
- Date and time of access
- Browser type and version
- Operating system
- Referrer URL
- Pages or resources accessed
- Technical information relating to your device and connection
This information may be processed to ensure the security, stability, functionality, and proper operation of our website and to identify or prevent technical problems and misuse.
Legal Basis: Processing may be based on our legitimate interests where permitted under the PDPA and other applicable laws.
Storage Duration: Technical data is retained only for as long as reasonably necessary for security, technical, operational, or legal purposes.
Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember user preferences, understand how visitors use our website, and, where applicable, support analytics or advertising.
Some cookies are necessary for the operation of the website, while others may require your consent.
Where required, non-essential cookies will only be activated after you have provided your consent through the website’s cookie consent mechanism.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
Legal Basis: Where required under applicable law, cookies and similar technologies are used on the basis of your consent. Essential technologies may be used where necessary for the operation, security, or functionality of the website.
Analytics and Website Performance
We may use analytics technologies to understand how visitors interact with our website. Depending on the technologies used, information collected may include:
- IP address
- Device and browser information
- Pages visited
- Time spent on pages
- Referring websites
- General interaction and usage information
Where such technologies require consent, they will only be activated after you have provided your consent.
Where possible, we take appropriate measures to minimize or anonymize personal data used for analytics purposes.
Advertising and Marketing Technologies
Our website may use online advertising and marketing technologies to measure the effectiveness of advertising campaigns, understand interactions with advertisements, and provide relevant marketing content.
Depending on the services used, these technologies may process information such as:
- IP address
- Browser and device information
- Website interactions
- Advertisement interactions and clicks
- Conversion information
- Cookie or similar identifiers
Where required by law, these technologies will only be activated with your consent.
You may withdraw or modify your consent through the cookie settings available on our website, where applicable.
Google Maps and Other Embedded Content
Our website may include third-party content or services, such as maps, videos, or other embedded content.
When you activate or interact with third-party content, information such as your IP address, browser information, device information, or usage information may be transmitted to the relevant third-party provider.
Where required, such content will only be loaded after you have provided your consent.
Please note that third-party providers process personal data according to their own privacy policies and terms.
Contact Forms and Direct Inquiries
When you contact us through a website form, email, telephone, or another communication channel, we may process information including:
- Your name
- Email address
- Telephone number
- Information contained in your inquiry
- Information concerning the services you are interested in
- Other information you voluntarily provide to us
We process this information for the purpose of responding to your inquiry, providing requested information, arranging appointments or visits, discussing our services, and taking steps related to a potential or existing service relationship.
Legal Basis: Processing may be necessary to respond to your request, take steps before entering into a contract, perform a contract, comply with legal obligations, or pursue legitimate interests as permitted under the PDPA.
Storage Duration: Personal data submitted through inquiries will be retained only for as long as reasonably necessary to handle the inquiry and any resulting relationship, or for longer where required by applicable law.
Sensitive Personal Data
Due to the nature of Carewell’s services, you or another person may provide information relating to health, medical conditions, care requirements, disabilities, or other information that may qualify as sensitive personal data under applicable law.
We process sensitive personal data only where there is an appropriate legal basis under the PDPA, including where explicit consent has been obtained or where processing is otherwise permitted or required by law.
We ask that you only provide health or other sensitive information through our website or communications when it is relevant and necessary for your inquiry or the services requested.
Newsletter and Marketing Communications
If you subscribe to a newsletter or agree to receive marketing communications from Carewell, we may process your name, email address, telephone number, or other relevant contact information for this purpose.
Where required, marketing communications will be sent on the basis of your consent.
You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us at:
info@carewell-service.com
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
Disclosure of Personal Data to Third Parties
We may disclose personal data to third parties where reasonably necessary for operating our website, responding to inquiries, providing our services, complying with legal requirements, or conducting our business.
Recipients may include, where applicable:
- Website hosting and IT service providers
- Website and technical support providers
- Email and communication service providers
- Analytics providers
- Marketing and advertising providers
- Professional advisers
- Government authorities or regulators where required by law
- Other service providers acting on our behalf
We do not sell or rent personal information to third parties.
Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.
International Data Transfers
Some of the service providers or technology platforms used by our website may process or store personal data outside Thailand.
Where personal data is transferred internationally, Carewell will take appropriate measures as required by applicable data protection law to ensure that personal data receives an adequate level of protection.
Such measures may include contractual safeguards, consent where appropriate, or other legally recognized mechanisms for international data transfers.
Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore take appropriate precautions when transmitting personal or sensitive information electronically.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, establish or exercise legal claims, and meet legitimate business requirements.
The applicable retention period may vary depending on the type of information and the purpose for which it is processed.
When personal data is no longer required, we will delete, destroy, or anonymize it as appropriate and in accordance with applicable law.
Your Rights
Subject to the conditions and exceptions provided under Thailand’s PDPA and other applicable laws, you may have rights concerning your personal data, including the right to:
- Request access to your personal data
- Request a copy of personal data held about you
- Request correction of inaccurate or incomplete personal data
- Request deletion, destruction, or anonymization of personal data where applicable
- Request restriction of processing in certain circumstances
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant Thai data protection authority
The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights or ask questions concerning the processing of your personal data, please contact:
Email: info@carewell-service.com
We may need to verify your identity before processing a request concerning your personal data.
Third-Party Websites
Our website may contain links to websites operated by third parties.
Carewell is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
Children’s Personal Data
Our website and services are not intended to collect personal data directly from children without appropriate involvement or authorization from a parent, legal guardian, or other authorized person where required by law.
If we become aware that children’s personal data has been collected without an appropriate legal basis or authorization, we will take reasonable steps to address the matter in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, business practices, or applicable legal requirements.
The latest version will be published on this website together with its effective or last-updated date.
Last updated: August 2026
