Testimonials
See our guests retirement testimonials and listen to their stories how the stay at our Care Home influenced their life.
People & Their Stories.
Interview on April 10, 2026 with Harald, Verena’s husband
A personal story about dementia, responsibility, and making the right decision.
When life slowly begins to change
Hello, my name is Harald. I would like to share my personal story – how my wife Verena’s dementia developed and why we ultimately decided on CAREWELL-SERVICE.
For a long time, our life together was very active and fulfilling. We were retired, traveled a lot, and truly enjoyed life. But over time, the first small changes began to appear – changes that were easy to overlook at first. In everyday life, they still seemed subtle, and there was always an explanation.
“Interestingly, it wasn’t me, but our daughter who first noticed that something wasn’t right.”
For me personally, these changes were initially difficult to interpret. Looking back, we later realized that these were already the first signs.
As time went on, these changes became more and more noticeable – especially in new environments, where her orientation increasingly declined and even simple routines suddenly became challenging.
A defining moment was a trip to Sri Lanka. That was when it became clear for the first time how serious the situation really was. In a completely new environment, she was often overwhelmed and no longer knew what would happen next.
At that point, we realized how far things had already progressed. From then on, it was clear that we could no longer manage this on our own.
Like many others, we initially tried to find a solution within our familiar environment. Day care, support in everyday life, and initial relief were the most obvious steps. Among other things, we used a day care center for people with early-stage dementia, which my wife attended once or twice a week for about a year and a half.
At first, this seemed like good support. But over time, it became clear that it was not a long-term solution. When I picked her up and brought her home, she was often disoriented and difficult to reach, and overall, the situation became increasingly challenging for us.
Discussions about other options did not really lead anywhere either. At one point, a temporary stay in a nursing home was suggested – but this approach did not feel right for us.
“We felt that in traditional care facilities, there is often not enough time for individual attention.”
It became increasingly clear to us that it’s not just about care, but about attention, patience, and genuine human connection.
Years earlier, we had already developed a strong connection to Asia. My wife, in particular, had a deep affinity for Buddhism and always felt very comfortable in that culture. The values, the mindset, and especially the way older people are treated always impressed us.
“It was important to us that not only the medical care is right, but also the environment – a culture where calmness, respect, and humanity are truly lived.”
With this in mind, it was important for us to find a solution that also fits her personality and who she is.
This is how the desire grew to find a form of support that combines professional care with genuine human warmth in everyday life.
Why we chose CAREWELL
When we first came across CAREWELL-SERVICE, there was an immediate sense of trust. I had come across it online before, but at that time, it wasn’t yet the right moment.
Later, when we revisited the topic, I brought it up again with the family. It quickly became clear to all of us that this was the right direction. I reached out, and the quick and understanding response from the owner, Anita Somaini, immediately gave me a good feeling.
What mattered most to us was that the care is structured and offers a level of quality we are familiar with from Europe – especially from Switzerland. The Swiss management and the associated standards gave us strong confidence from the very beginning.
For us, it quickly became clear that CAREWELL was the right solution for our situation. This combination of structure, experience, and a genuinely human approach to the residents was something we had not seen before. Not because everything sounded perfect, but because it felt right.
Shortly after her arrival, it became clear what makes the difference. My wife arrived, sat down with others, and immediately started interacting. In particular, she quickly formed a connection with another resident, Christina. In that moment, we realized how naturally and quickly she found her place.
There was no uncertainty, no withdrawal – just calm.
“What touched us deeply was this: when she feels sad, someone comes, takes her in their arms, and takes care of her immediately.”
In that moment, I understood what truly matters – not organization or structure, but real human connection. It was always important to us to take this path together.
“This decision was supported by the entire family – and continues to be supported to this day.”
Of course, we also asked ourselves whether it might be difficult to be so far apart. But for me, the answer is clear. I know she is well cared for. I see it every time I visit, and I can feel it in the atmosphere. That gives me the sense of security you need as a relative.
The right decision
Looking back today, I know it was not an easy decision. But it was the right one. Not just because the care works, but because she is seen as a person.
And in the end, that is what truly matters – for her, and for us as a family.
Interview on April 2, 2026 with Calvin, May’s son
A Personal Story of Caring for My Mother in Phuket – Between Worry and Trust.
Hi, my name is Calvin, and I would like to share my experience with CAREWELL-SERVICE Co. Ltd. and the care of my mother, May.
My mother used to be a very active and vibrant person. She went to the gym regularly, played golf, and had a very social lifestyle. Phuket was always a special place for her, where she spent a lot of time and with which she had a strong connection.
“She was extremely active and always on the go.”
In 2019, everything changed when she suffered a severe stroke in London. This had a major impact—not only physically, but also on her behavior and emotional responses.
“It was a big shock—for her and for us as a family.”
After several months in hospital, including intensive rehabilitation, we decided to arrange care for her at home in the UK. She lived with my sister, supported by two full-time caregivers and daily therapy sessions.
Despite all these efforts, the situation remained very demanding. There were frequent changes in the care team, and it was difficult to establish a stable and long-term solution. At the same time, my mother was not truly happy in that situation, and as a family, it was not easy for us to find an arrangement that worked in the long run.
We therefore started looking for alternatives and decided to bring her to Phuket—a place she knew well and felt connected to. After reviewing different care options in Thailand, we ultimately decided on CAREWELL.
From the very beginning, we had a good feeling—especially because of the number of caregivers and the structured environment.
“What mattered most to me was the caregiver-to-resident ratio.”
My mother had previously stayed at CAREWELL at an earlier stage. At that time, however, she was in a very challenging condition, which made it difficult for her to adapt to a new environment. We therefore decided to try a private care arrangement again for a period of time.
Over a longer period, we organized our own care team. Initially, this seemed to work, but similar challenges soon reappeared. There were again frequent changes in staff, and overall, the situation remained very demanding.
As her condition progressed, things became increasingly complex. With limited communication and growing medical and care needs, it became clear that home care was reaching its limits.
“At some point, we realized that we needed a more reliable and professional solution.”
A key turning point was when her condition worsened further and additional medical attention became necessary. At that stage, it was evident that she required a more structured environment with professional care and medical support.
We therefore made the decision to return to CAREWELL. What made the difference for us was the combination of experienced staff, clear processes, and the reassurance that in case of emergencies, there is always professional support available. That level of reliability gives us, as a family, a much stronger sense of trust.
Today, I try to spend as much time as possible in Phuket so I can visit my mother regularly. I’m very aware of how valuable this time is.
From a family perspective, trust is the most important factor when placing a loved one into care. The fact that we chose to return to CAREWELL clearly shows that we feel she is in good hands there.
“I think these kinds of decisions are always difficult for families.”
Ideally, families would always care for their loved ones at home. In reality, however, that is often not possible. That makes it even more important to have a place like CAREWELL, where you know that good care, clear structure, and reliable support in everyday life are in place.
Interview from March 30, 2026
Hi, I’m Irene, and I am 63 years old.
I came to Thailand with the intention of slowing down and enjoying a period of rest and relaxation. However, during my stay, I began to experience increasing difficulty with my mobility, particularly when walking. Then one day, I suddenly couldn’t move or bend my leg. I was in pain, and it became clear that my knee required medical attention.
After undergoing medical evaluation, including an MRI, I was informed that there was damage to the cartilage and a tear in the meniscus. My doctor explained that, although I had previously tried conservative treatments such as pain relief, the condition had progressed. For a more lasting and effective solution, surgery was recommended.
The operation was successful and without complications. Following the procedure, I needed time and proper rehabilitation to regain strength, stability, and confidence in my mobility. During this period, I had to relearn how to walk safely, first with assistance such as a wheelchair and later with a walker.
“I regained my mobility with professional care.”
Recognizing the importance of proper rehabilitation, I began searching for a place that could provide professional support while still allowing me to maintain a sense of independence. Among several options, CAREWELL SERVICE stood out immediately for its comprehensive approach and reassuring atmosphere.
Because my mobility was very limited, my daughter offered to visit CAREWELL in person to see it for herself. She shared photos and videos with me and described her positive first impression. That gave me an important sense of reassurance and helped me make my decision.
When I arrived, I still felt some uncertainty. However, from the moment I was welcomed, that feeling quickly disappeared. The staff were attentive, kind, and supportive from the very beginning.
CAREWELL offers not only professional medical care but also structured physiotherapy and a supportive environment. What appealed to me most was the balance between assistance and independence, allowing me to recover at my own pace while feeling well supported.
Physiotherapy quickly became an essential part of my daily routine. The program was carefully tailored to my needs and progressed step by step in a safe and structured manner. With consistent guidance and encouragement, I gradually improved my mobility and confidence.
At first, I relied on a wheelchair and later transitioned to using a walker. Over time, I regained greater control and independence in my movements. Simple activities, such as walking to meals on my own, became meaningful milestones in my recovery.
What also distinguishes CAREWELL is that it is not solely focused on therapy. There are also opportunities for social interaction and enjoyable activities, which contribute positively to overall well-being and help create a sense of normalcy.
Today, I feel significantly more secure and capable. I understand how to continue my rehabilitation independently and feel confident in maintaining my progress.
I would confidently recommend CAREWELL SERVICE to anyone in need of professional rehabilitation and supportive care. It is a place where one can recover in a safe, respectful, and well-managed environment.
“Because in the end, it’s not just about care –
it’s about feeling safe, supported, and at ease during your recovery.”
Interview from March 31, 2026
Hi, I’m Darlene, and I am 88 years old.
I moved to CAREWELL about a year ago after living in a villa in Laguna. Following a serious fall, it became clear to my family and me that I needed more consistent support in my daily life, as well as reliable care. I had help at home for several years, but over time we realized that a different solution would better suit my needs. The next natural step for me was moving into an assisted living environment with professional support.
My son Dennis, who lives here in Phuket, began searching for suitable options and found CAREWELL online. I have a long-term healthcare insurance policy from the United States, which I had contributed to for many years. Because I am living in Thailand, the approval process was a bit more detailed, but eventually I was able to move to CAREWELL.
My first impression was very positive. I remember visiting, having lunch in the dining area, and immediately feeling that the environment was welcoming and comfortable.
“I feel independent and well cared for every day.”
One of the things I appreciate most is that I was able to move into my own private villa. I could bring my furniture and create a space that truly feels like home. I also brought my cat, Lucky, which was very important to me. She is also well looked after by the care team.
Since moving here, professional physiotherapy has made a significant difference in my life. After complications from a previous hip surgery, I experienced ongoing discomfort and recurring pain for quite some time. At CAREWELL, I can receive physiotherapy according to my individual needs, which has made a real difference for me. Through regular therapy sessions—both in-house and through aquatherapy in the pool as part of my rehabilitation—I have made great progress. My mobility has improved significantly, I have less pain, and I feel much more confident and stable.
Even with the support and care provided here, I remain independent and can actively manage my daily life. I can go out on my own, meet my family, go shopping, or enjoy meals outside whenever I want. At the same time, I have the reassurance that help and care are always available whenever I need them.
The staff are very kind and attentive. I feel very well cared for and supported, and the overall atmosphere is especially warm and personal.
Living in Thailand has also been a very good decision for me. Having family nearby is something I truly appreciate, and at the same time, I feel well supported and comfortable in my daily life here.
“After almost one year at Carewell, I can say that I feel better, more secure, and well supported in my daily life, while still maintaining my independence. For me, it was the right decision to move here.”
“A big thanks to you, Anita and all of the staff at CAREWELL!”
Post on : a week ago
I want to again thank you and all of the staff at CAREWELL-SERVICE Co. Ltd. for all that you do to take care of my Dad. We know it has not been easy at times with him. We are grateful for all of the the patience and understanding that everyone shares with him.
I am really very grateful for the time I had with my Dad. Thank you for accomodating me the past days. I felt very welcome. I was also again reminded about what a great place you have created. All three of us know he is in the best place possible. Thank you for all that you have done to make this possible. We have a tremendous amount of respect and gratitude for the work that you do. Please pass our message on to the staff as well.
“I am very thankful for the time I was allowed to spend there.”
Post on : a week ago
For a long time, I have been watching the development at CAREWELL-SERVICE Co. Ltd. Service in Rawai. Several times I got deeper insight into the work done here by the nursing staff from the management and the owner. The professionalism with which we work here, the existing infrastructure and the services offered to the patients, stands international comparison.
CAREWELL has been a passion for older and sick people for 8 years now. I am very thankful for the time I was allowed to spend there.
“Many thanks for all your team’s hard work.”
Post on : 8 months ago
I want to again thank you and all of the staff at CAREWELL-SERVICE Co. Ltd. for all that you do to take care of my Dad. We know it has not been easy at times with him. We are grateful for all of the the patience and understanding that everyone shares with him. I am really very grateful for the time I had with my Dad. Thank you for accomodating me the past days. I felt very welcome. I was also again reminded about what a great place you have created. All three of us know he is in the best place possible. Thank you for all that you have done to make this possible. We have a tremendous amount of respect and gratitude for the work that you do. Please pass our message on to the staff as well.
„Tolles Pflegeheim!“
Post on : 8 months ago
Nach verschiedenen Besuchen eines Freundes, der längere Zeit bei CAREWELL-SERVICE Co. Ltd. betreut wurde, bin ich überzeugt, eine bessere Pflege als bei CAREWELL findet man für an Demenz Erkrankte nirgends wo. Die äusserst liebevolle und fachmännische Pflege durch ausgebildete Krankenschwestern und -pfleger ist einmalig. Die Kompetenz der Leitung der Residenz und die wunderbare und geschmackvoll eingerichtete Residenz selbst runden meinen äusserst positiven Eindruck ab.
„BRAVO... euch Allen gehört meine grosse Anerkennung!“
Post on : 16 April 2017
Jedesmal wenn ich meine langjährigen Freunde Carlo und Anita Somaini besuche bin ich aufs Neue beeindruckt was Sie, zusammen mit Ihrem Staff Tag und Nacht für Ihre pflegebedürftigen Patienten tun!
BRAVO... euch Allen gehört meine grosse Anerkennung! – Der nette Herr mit der 1 Sterne Bewertung war wohl nicht am selben Ort!?
“A big thanks to you, Anita and all of the staff at CAREWELL!”
Post on : 16 July 2016
Vielen Dank, dass ich als Angehöriger eines Bewohners während 14 Monaten ein Teil der CAREWELL-Familie sein durfte. Liebevolle Pflege, Betreuung und Fachkompetenz zeichnen dieses Nursing Home aus.
Ich hätte mir für die letzte, leider viel zu kurze Lebenszeit meines Partners, keinen besseren Ort auf dieser Welt vorstellen können.
So kann das Leben auch mit schwerer Erkrankung bzw. Behinderung noch lebenswert sein. 5 Sterne plus!
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